Opening a ticket in SupplierNet is only required for OneId, Password or Non-STIBO SupplierNet related issues.
Go to SupplierNet (https://suppliernet.walgreens.com)
For assistance with SupplierNet, including password resets, you can submit a ticket by following Contact Us > Contact Help Center
DO NOT LOGIN BEFORE CLICKING THE CONTACT US LINK
Follow the contact us form prompts and include a detailed description of the issue. Answering all the information up front will help your issue get to the correct team.
Note: Attaching a screenshot of the issue will help expedite a resolution to the problem.
SAVE YOUR 'INC' NUMBER IN THE YELLOW BANNER AFTER SUBMITTING
You will receive an email from requestit@walgreens.com. Please be sure to add this to your address book to avoid landing in your spam folder.
- If you submitted a ticket for a password reset, the temporary password is only valid for 48 hours after being sent by IT support, so be sure to look out for the email so that you can use it before it expires.
- If you submitted a ticket for another issue and the support team needs more information you may receive an email from requestit@walgreens.com asking you to respond (using specific directions in the body of the email). Please follow the directions on how to respond promptly. Please note, after your initial request is received, your ticket will remain open for five (5) days after requestIt has been responded so be sure to reply as soon as possible.